FAQ
Frequently Asked Questions
Find answers about custom grillz, impression kits, materials, production, shipping, care, and returns. If you need additional assistance, contact the ZDMei Grillz team.
Ordering & Customization
1. How do I order custom grillz?
Choose your preferred design, select the number of teeth, upper or lower row, metal color, and stone setting, then complete your order.
After your order is confirmed, we will provide instructions for taking your dental impression. Once we receive and approve your impression, our craftsmen will begin creating your custom grillz.
2. Can I create my own grillz design?
Yes. We offer custom colors, tooth counts, stone settings, letters, numbers, symbols, and other personalized details.
Send your reference image or design idea through WhatsApp, Instagram, or email, and we will confirm whether it can be produced and provide a quotation.
3. What grillz styles do you offer?
Our main options include:
- Plain silver grillz
- 8/8 fully iced grillz
- 10/10 fully iced grillz
- Yellow gold, silver, and rose gold finishes
- Custom letters, numbers, symbols, and patterns
- Custom stone cuts and setting styles
4. Can I order grillz for only a few teeth?
Yes. You can choose the number and position of the teeth you want to cover. Please clearly indicate the upper or lower row and the desired tooth positions when ordering.
5. Can I get grillz if I have gaps, crooked teeth, or missing teeth?
In many cases, yes. Every customer’s teeth are different, so we must first review clear photos and a usable dental impression.
If you have loose teeth, active dental problems, braces, implants, crowns, bridges, or missing teeth, please consult your dentist and contact us before ordering.
Impression Kit & Fit
6. Why is a dental impression required?
Custom grillz are made according to the individual shape and position of your teeth. A clear and accurate impression allows us to create a more precise and comfortable fit.
7. How does the impression process work?
After receiving your impression kit:
- Read all instructions before mixing the materials.
- Take an impression following the provided guide.
- Send clear photos to us for an initial check.
- After approval, return the impression using the provided shipping instructions.
- Production begins after we receive and approve the physical impression.
Do not ship your impression before receiving confirmation from our customer service team.
8. What happens if my impression is unclear or unusable?
If the impression does not capture the full tooth shape or gum line, a new impression may be required. Additional impression materials and shipping charges may apply.
We recommend sending clear photos of your completed impression before returning it.
9. Can my dentist take the impression?
Yes. You may ask a licensed dentist to take a professional dental impression. Please contact us before your appointment so we can confirm the required impression area and format.
10. Are custom grillz removable?
Yes. ZDMei Grillz are designed as removable jewelry based on your dental impression. They are not permanent dental restorations and should not be glued or permanently attached to the teeth.
11. What should I do if my grillz do not fit properly?
Stop wearing them and contact us within 7 days of delivery. Please provide your order number, photos, and a short video showing the fitting issue.
Do not bend, cut, file, glue, or attempt to repair the grillz yourself, as this may affect adjustment eligibility.
Materials & Stones
12. What materials are used?
Our grillz are primarily crafted from S925 sterling silver and set with moissanite stones. Selected designs may feature yellow gold, rose gold, silver, black, or blue-purple plated finishes.
Please check the individual product page for the exact material and finish.
13. What stones do you use?
Our iced-out grillz primarily use moissanite. Available cuts may include round, princess, trillion, oval, emerald, and other custom cuts, depending on the design.
Moissanite is known for its bright sparkle, strong fire, and excellent durability.
14. Will the metal color fade?
S925 sterling silver can naturally oxidize over time. Plated finishes may gradually fade depending on wear frequency, saliva, cleaning methods, cosmetics, chemicals, heat, and storage conditions.
Proper care can help maintain the appearance for longer.
15. Will sterling silver tarnish?
Sterling silver may darken when exposed to air, moisture, sweat, or chemicals. This is a normal characteristic of silver and does not necessarily indicate a product defect.
Use a soft jewelry polishing cloth and follow our care instructions.
Production & Shipping
16. How long does production take?
Production begins only after we receive and approve your dental impression.
The estimated production time depends on the design, number of teeth, stone setting, customization requirements, and current order volume. A more accurate estimate will be provided after your impression and design are confirmed.
Production time does not include impression-kit delivery, return shipping, customs processing, or final product delivery.
17. Do you ship internationally?
Yes. We ship to many countries and regions. Shipping costs and estimated delivery times are calculated according to the destination and selected shipping method.
International customers are responsible for any applicable customs duties, import taxes, or local fees.
18. How can I track my order?
Once your impression kit or completed grillz have been shipped, tracking information will be sent to the email address or contact details provided with your order.
Tracking updates may take 24–72 hours to appear after shipment.
19. What if my package is delayed or lost?
Carrier delays and customs inspections may occur and are outside our direct control. If tracking has not updated for an extended period, contact us with your order number so we can assist with an investigation.
Please make sure your delivery address is complete and accurate before submitting your order.
Payment, Changes & Returns
20. What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit cards, PayPal, and other supported payment options.
All payments must be successfully completed before order processing begins.
21. Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order.
Changes may be accepted before the impression kit is shipped or before production begins. Once materials have been prepared or production has started, changes and cancellations may not be available or may require an additional fee.
22. Can custom grillz be returned?
Because custom grillz are individually made from your dental impression and come into contact with the mouth, they generally cannot be returned, exchanged, or resold once production has begun.
Exceptions may apply to verified manufacturing defects or incorrect items sent by ZDMei Grillz. Please review our complete Return & Refund Policy before ordering.
23. What if my grillz arrive damaged or incorrect?
Contact us within 7 days of delivery and provide:
- Your order number
- Clear photos of the item
- A clear unboxing or fitting video
- A description of the problem
Do not return any item without authorization. We will review the issue and provide the appropriate resolution.
Wearing & Care
24. Can I eat, drink, smoke, or sleep while wearing grillz?
We recommend removing your grillz before eating, drinking anything other than water, smoking, sleeping, exercising, or brushing your teeth.
Food, heat, chemicals, and pressure may damage the finish, loosen stones, or affect the fit.
25. How should I clean my grillz?
After each use:
- Remove the grillz carefully.
- Rinse them with clean lukewarm water.
- Gently clean them with a soft brush and mild soap.
- Dry completely with a soft, lint-free cloth.
- Store them separately in the provided jewelry box.
Do not use bleach, alcohol, toothpaste, boiling water, harsh chemicals, or abrasive cleaners.
26. Are grillz safe to wear?
Grillz are decorative jewelry intended for temporary cosmetic use. They are not dental devices and are not a substitute for natural teeth, fillings, crowns, or professional dental treatment.
Do not wear grillz over untreated cavities, loose teeth, inflamed gums, or other active oral conditions. If you experience pain, irritation, swelling, or discomfort, remove them immediately and consult a licensed dentist.
Contact ZDMei Grillz
Still have questions? Contact us and include your order number or reference images when applicable.
WhatsApp: +86 155 2118 0062
Email: sbzd37660@gmail.com
Instagram: @linfenghao160
Facebook: Libry Jhon
Website: https://zdmjewelry.com