Shipping Policy

 

1 Origin and Processing

All orders are made and shipped from Guangzhou, Guangdong, China. Custom production usually requires 10–20 business days. Complex designs, delayed approvals, new impressions, material availability, or peak periods may extend this period. Times shown on product pages, quotes, and order confirmations are estimates and are not guaranteed delivery dates.

2 Carriers and Transit Times

We select DHL, FedEx, UPS, EMS, or another trackable carrier based on destination, value, and service availability. International transit commonly takes approximately 5–15 business days after dispatch, but customs inspection, remote locations, holidays, and carrier events can cause delays. Tracking information will be provided when available.

3 Address and Delivery

· Provide a complete and deliverable recipient name, telephone number, street, city, state or province, postal code, and country.

· Contact us immediately if an address is wrong. A change cannot be guaranteed after dispatch. The customer is responsible for return, redelivery, and storage charges caused by an incorrect address, refusal, missed delivery, or failure to complete customs clearance.

· High-value orders may require a signature, identification, or another secure delivery method. Transfer of risk and title will be determined by applicable law.

4 Duties and Import Compliance

International customers act as the importer of record and are responsible for destination-country import requirements. Unless checkout clearly states that charges are prepaid, the recipient must pay duties, import tax, VAT, brokerage, and clearance fees. Refusal to pay may cause return or destruction. Related costs may be deducted from any amount otherwise refundable where permitted by law. We will not understate value or falsely declare commercial goods as gifts.

5 Delay Loss and Damage

· Contact us if tracking has not updated for 7 business days or the shipment is substantially beyond the estimate.

· If tracking shows delivered but the parcel is missing, check with household members, neighbors, reception, and the local carrier, then contact us within 48 hours.

· For visible transit damage, keep all packaging and send photos, video, and carrier records within 7 days after delivery.

· Carrier investigation and claim timing are controlled by the carrier. Once loss or transit damage is confirmed, we will provide a remake, replacement, or refund consistent with applicable law, insurance outcome, and the order circumstances.

6 Split and Undeliverable Shipments

Orders containing multiple items may be sent separately when reasonably necessary without increasing an already confirmed standard shipping charge. If a parcel is returned to China, the customer may need to pay return, redelivery, taxes, and storage costs before reshipment, except where the return resulted from our addressing error or incorrect fulfillment.